General Insurance Technology
General insurance (property and casualty) companies require a comprehensive core system covering multi-line underwriting and policy administration, claims management from FNOL to settlement, reinsurance cession automation, and regulatory reporting. With product lines spanning property, motor vehicle, marine cargo, engineering, and liability — each with distinct underwriting rules, rating tables, and policy wordings — a configurable core system is essential. Arunika Consulting helps general insurers in Indonesia implement and modernize their insurance technology platforms to meet POJK requirements and improve operational efficiency.
Compliance Warning
This industry is considered high risk and may receive closer attention from tax authorities. Professional tax consultation is strongly recommended.
Technology Challenges
Multi-Line Underwriting Complexity
Each line of business — property, motor, marine, engineering, liability — has different underwriting rules, risk assessment criteria, and rating tables. A rigid system makes product launches slow.
Claims Management Fragmentation
The claims journey from FNOL to settlement involves adjusters, investigators, repair shops, and legal teams. Without an integrated system, cycle times are long and cost control is difficult.
Reinsurance Cession Errors
Manual cession calculation for treaty (surplus, quota share, excess of loss) and facultative reinsurance is error-prone, leading to incorrect recoverables and treaty compliance issues.
Regulatory Reporting Burden
OJK requires detailed periodic reports on underwriting, claims, reserves, and reinsurance. Manual report preparation is time-consuming and prone to formatting errors.
Distribution Channel Integration
Insurers distribute through agents, bancassurance, brokers, and digital channels. Each channel needs different commission structures, policy issuance flows, and reporting.
Our Technology Solutions
Modern P&C Core System
Policy administration and underwriting platform with configurable rating engine, product builder, and automated policy issuance for all lines of business.
- Configurable products
- Multi-line support
- Straight-through processing
Digital Claims Management
End-to-end claims system with FNOL portal, adjuster assignment, repair estimate management, approval workflow, and settlement automation.
- Claims cycle time reduced
- Better cost control
- Improved customer satisfaction
Reinsurance Automation
Automated cession calculation per treaty and facultative rules, with recoverable tracking, bordereau generation, and treaty compliance monitoring.
- Accurate cession calculation
- Recoverable tracking in real-time
- Treaty compliance ensured
Regulatory Reporting Engine
Automated generation of OJK reports including risk-based capital, technical reserves, and reinsurance ceded from core system data.
- Report preparation time cut 80%
- Regulatory submission accuracy
- Audit-ready data
Distribution Management Platform
Integrated agent portal, broker connectivity, and bancassurance module with automated commission calculation and performance reporting.
- Multi-channel management
- Accurate commissions
- Channel performance visibility
Related Tax Regulations
POJK 16/2017
Insurance IT Regulation
Information system requirements for insurance companies
ISO 27001
Information Security
Policyholder data security standards
Need Technology Solutions for General Insurance Technology?
Consult your business technology needs with our expert team. Free initial consultation.
Free Consultation via WhatsAppGeneral Insurance Technology Consulting Services Across Indonesia
We support clients in major Indonesian cities. Find a location-specific service page for your area.
Bali
Banten
Daerah Istimewa Yogyakarta
Jawa Tengah
Jawa Timur
Kalimantan Barat
Kalimantan Selatan
Kalimantan Timur
Kepulauan Riau
Riau
Sulawesi Selatan
Sulawesi Tengah
Sulawesi Tenggara
Sulawesi Utara
Sumatera Utara
Sumatra Selatan
Frequently Asked Questions
What are the key features of an underwriting system for general insurance?
A general insurance underwriting system covers: (1) Risk assessment — sum insured, location, construction class for property; vehicle type, age, region for motor; (2) Rating engine — premium calculation based on OJK tariffs plus loadings/discounts; (3) Policy wording — automatic document generation from templates; (4) Facultative placement — automatic offer to reinsurers when above treaty capacity; (5) Endorsement — mid-term policy changes with proportional premium adjustment.
What is the typical cost of implementing a P&C core system?
Implementation costs vary by company size and product complexity. Small insurers (1-5 lines, under 50,000 policies): IDR 1-3 billion. Mid-size insurers (5-10 lines, 50,000-500,000 policies): IDR 3-10 billion. Large insurers (10+ lines, 500,000+ policies): IDR 10-30 billion. Cloud-based core system options are increasingly available, reducing upfront infrastructure costs.
How does reinsurance automation work?
Reinsurance automation calculates cession amounts automatically when a policy is issued or a claim is recorded. For treaty reinsurance (quota share, surplus, excess of loss), the system applies the treaty terms to each risk and calculates the ceded proportion, premium, and commission. For facultative reinsurance, the system generates offering documents to reinsurers and tracks acceptance. Automated bordereaux generation replaces manual spreadsheet preparation.
What are the OJK technology requirements for insurers?
POJK 16/2017 requires: (1) Information systems supporting underwriting, claims, and reinsurance; (2) Electronic record keeping for all policy and claims data; (3) Business continuity and disaster recovery; (4) Data security measures; (5) Regular IT audit. The regulation applies to all insurers with implementation proportional to business scale.
Will system migration disrupt daily operations?
We usually use a parallel-run approach so the old and new systems operate together during transition, reducing downtime and data risk.
Can accounting software connect to POS and bank data automatically?
Yes. We design API and import workflows for POS, marketplaces, and bank statements to reduce manual entry and reconciliation errors.
Which software is best for my industry?
The right choice depends on transaction volume and complexity. We assess your workflow before recommending cloud accounting, POS, ERP, or dashboard tools.
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